Experience
A decade in aviation customer success — from operations support to leading a global team.
Work experience
Global Customer Success Program Manager · Jeppesen ForeFlight
Montreal, QC · Oct 2025 – Present
- Lead and manage a global team of 5 Customer Success specialists.
- Own end-to-end operational escalation management across 55+ team members spanning AMER, EMEA, and APAC.
- Drive Continual Service Improvement initiatives that raise the bar for how the global team engages customers.
Senior Customer Success Manager · Boeing Digital Aviation Solutions
Dublin, Ireland · Sep 2021 – Sep 2025
- Proactively built relationships with strategic airlines representing $32M+ in contract value.
- Partnered cross-functionally with Product, Support, and Sales to resolve escalations and drive renewals.
- Championed customer advocacy programs that turned strategic accounts into public references.
Commercial Manager · CitySwift
Galway, Ireland · Oct 2020 – Sep 2021
- Designed and implemented a CRM rollout that improved pipeline visibility and customer lifecycle management.
Crew Tracker / Operations Support · Norwegian Airlines
Dublin, Ireland · Sep 2019 – Mar 2020
- Kept an accurate and continuous crew watch, ensuring EASA Flight Time Limitation compliance.
Toolkit
Click a card to flip it — the tools behind the day-to-day.
Recommendations
Education
South East Technological University
Bachelor of Business (Hons) in Aviation Management
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First Class Honours (75.66%)
Dundalk Institute of Technology
Bachelor of Business in Business & Management
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Distinction (72.5%)
Volunteering — Irish Aviation Students Association (IASA)
7-year progressive board leadership journey: Chairperson to Non-Executive strategic advisor.
Non-Executive Board Member
Oct 2019 – Sep 2025
Provided strategic direction and advised the incoming executive on governance and finance.
Chairperson
Sep 2018 – Oct 2019
Led a 23-member executive committee, increased sponsorship revenue by 30%, and delivered events for 1,800+ attendees.